Effective: August 15, 2025

Welcome to Purely Organic (“we”, “us”, “our”). By accessing or placing an order through our website, social channels, or WhatsApp (the “Services”), you agree to the terms below. If you do not agree, please do not use the Services.

Eligibility & Accounts

  • You must be 18+ or ordering with the consent of a parent/guardian.
  • You’re responsible for the accuracy of the information you provide (name, address, phone, etc.).

Products & Availability

  • We offer spices, oils, super foods, filled bidh boxes & other organic products.
  • Product availability, specifications, and prices may change at any time.

Pricing, Taxes & Invoices

  • Prices are shown in PKR and may change without notice until your order is confirmed.
  • Any applicable taxes, shipping, and service fees will be shown at checkout or on your invoice.

Payments

  • Filled Bidh Boxes:
    • Within Lahore: Customers are required to pay 50% advance to begin preparation, with the remaining 50% payable in cash at the time of delivery.
    • Outside Lahore: Customers are required to pay 50% advance before order preparation and the remaining 50% before the order is handed over to the courier. This ensures smooth processing and timely dispatch to your city.
    • Advance payments can be made via Bank Transfer, EasyPaisa, or JazzCash.
  • Spices, Oils & Super Foods: Cash on Delivery (COD) only.
  • Failure to pay at delivery may result in cancellation and future order restrictions.

Order Acceptance & Changes

  • Your order is accepted when we confirm it (via WhatsApp/SMS/email).
  • We may cancel all or part of an order due to stock issues, address/payment problems, suspected fraud, or operational constraints.
  • To modify or cancel, contact us as soon as possible. Orders that are packed/dispatched may not be changeable.

Processing, Shipping & Delivery

  • Processing: typically 1–2 days (filled bidh boxes may require additional time due to assembly/freshness).
  • Transit: generally 2–4 business days nationwide after dispatch.
  • Standard Courier (Pakistan): flat PKR 250 per order. For filled bidh boxes, shipping charges are calculated based on the actual weight and dimensions of the package.
  • Lahore local deliveries: we may use Bykea; if delivery charges aren’t on your invoice, the Bykea fare is paid by the customer directly to the rider.
  • Self-Pickup: available near 1km Harbanspura Interchange, Lahore; pickup details are shared after confirmation.

Risk of Loss, Delays & Damage in Transit

  • Parcels are packed securely; once handed to the courier, risk passes to you.
  • Courier delays, loss, or damage are outside our control. If your parcel is lost or arrives damaged, contact us promptly so we can guide you on next steps with the carrier.
  • Parcels refused at COD, or returned due to non-payment, consignee unavailability, or refusal to receive, are not eligible for refunds. Advance payments on such orders are non-refundable.

Returns, Exchanges & Quality Concerns

  • Due to food safety and hygiene, we do not accept returns or exchanges once items are shipped or picked up.
  • If you receive the wrong item or notice a quality issue on arrival, contact us within 24 hours with details/photos; we’ll review and do our best to help.

Product Use, Health & Allergen Notice

  • Our products are food items. Always check labels and store properly.
  • Products may be processed in facilities that handle common allergens (e.g., nuts, sesame, gluten).
  • We don’t provide medical advice; if you have dietary, medical, or allergy concerns, consult a healthcare professional before use.

Promotions, Vouchers & Gift Options

  • Promotions and vouchers apply to eligible items only, can’t be combined unless stated, and may have expiry or usage limits.
  • Filled Bidh Boxes may have seasonal contents and limited-time components.

Website Content & Changes

  • Website Information Disclaimer: The information provided on this website is intended solely for product details and is subject to change without notice.
  • We may update product images, descriptions, prices, fees, and these Terms at any time.

Intellectual Property

  • All content on our channels (text, images, logos, design) is owned by or licensed to Purely Organic. You may not copy, reproduce, or use it without permission.

Acceptable Use

  • Do not misuse the Services (e.g., attempt to interfere, mine data unlawfully, submit fraudulent orders, or infringe IP rights).

Third-Party Links & Services

  • We may link to third-party sites (e.g., payment gateways, courier tracking). We’re not responsible for their content, policies, or practices.

Limitation of Liability

  • To the maximum extent permitted by law, Purely Organic is not liable for indirect, incidental, special, or consequential losses arising from your use of the Services or products, including courier delays/damage/loss once dispatched.

Force Majeure

  • We’re not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, governmental actions, supply disruptions).

Governing Law & Disputes

  • These Terms are governed by the laws of Pakistan. Disputes shall be subject to the jurisdiction of competent courts in Lahore.

Contact Information

Questions, delivery estimates, or order help? Message us on WhatsApp or reach out via your preferred channel. We’re happy to assist.
Our contact information is posted below:
Purely Organic
1km Harbanspura Interchange, Lahore
0321 3655453